Real-Time Transaction Services (Gateway) Issue

Incident Report for Vyne Dental

Resolved

The issue impacting our Real-Time Transaction Services Gateway has been resolved and eligibility requests submitted through the gateway are processing normally.

If you have any questions, please reach out to us at COST@tesia.com.

Posted Jan 06, 2022 - 11:43 EST

Identified

We have identified an issue impacting our Real-Time Transaction Services Gateway and are currently investigating the cause. At this time, there are delays in processing eligibility requests submitted through the gateway and requests are timing out. We will provide updates as they become available.

If you have questions, please reach out to us at COST@tesia.com.

Posted Jan 06, 2022 - 11:39 EST

This incident affected: Tesia (Real-Time Transaction Services (Gateway)).